ORDERING INFORMATION

If you have any questions about our ordering process or production process, you can look for your question below or contact us if you don’t find the answer you need. A customer service representative is always on the other side of the phone from 8:00 am – 6:00 pm Monday – Friday to answer any questions you have regarding our products or process.

FREQUENTLY ASKED QUESTIONS

All production timeframes are subject to change based on order quantity and decoration method.

This is subject to change per product method. You can call us today with your questions.

Pricing and details for pre-production samples are subject to change depending on product method being used, contact us for more information per product.

Random samples are at no charge when you supply us with a freight account number and the preferred method of shipping (ground, overnight, etc.).

Request via email: [email protected]

We package our custom, promotional products in individual plain Poly Bags, but we offer other methods on request.

Contact us for this information. The minimum quantity depends on the product and artwork involved.

Net 30 days on approved credit. FOB 2041 VISA, MasterCard, AMEX are accepted.

We charge a $25 service fee on all returned checks.

All printed products are pre-stretched before imprinting to minimize distortion. However, ink prints are not guaranteed to not break up when worn. Contact us for more information on product issues and restrictions.

Our preferred method of shipping is UPS Ground or Fedex. We will ship orders UPS or Fedex Ground at our discretion, unless otherwise specified on your purchase order.

Only undecorated goods are returnable. They are subject to a 25% restocking fee once authorized and goods are inspected. Custom printed items are non-returnable.

Only undecorated goods returned to our facility are subject to a 25% restocking fee, subject to authorization and inspection. We only take back undecorated goods.

When you submit your order request you will be informed of the rush order options.

Please submit your artwork in Adobe Illustrator CS6 or less. We cannot use JPG, BMP, or non-vector files for printed orders.

We prefer for you to submit your artwork in Adobe Illustrator CS6 or less, but we can also use JPG, BMP, or TIFF files. Please keep file sizes less than 1MB.

Please submit artwork in Adobe Illustrator CS6 or less. High resolution JPEG files are accepted but clarity will be affected.

Please submit artwork in Adobe Illustrator CS6 or less, but we can also use JPG, BMP, or TIFF files.

We ship from North Carolina, US.

Since we have a wide range of products, the imprint areas vary. You can find the imprint area for each product on the individual product page.

Production times vary depending on product and current in house orders. Exact production time will be given when order is placed, but you may also contact us at any time for an update on your order.

No, there is no setup charge as long as the order remains the exactly the same.

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No Sweat Specialties

No Sweat Specialties