If you have any questions about our ordering process or production process, you can look for your question below or contact us if you don’t find the answer you need. A customer service representative is always on the other side of the phone from 8:00 am – 6:00 pm Monday – Friday to answer any questions you have regarding our products or process.
Pricing and details for pre-production samples are subject to change depending on product method being used, contact us for more information per product.
Random samples are at no charge when you supply us with a freight account number and the preferred method of shipping (ground, overnight, etc.).
All printed products are pre-stretched before imprinting to minimize distortion. However, ink prints are not guaranteed to not break up when worn. Contact us for more information on product issues and restrictions.
Our preferred method of shipping is UPS Ground or Fedex. We will ship orders UPS or Fedex Ground at our discretion, unless otherwise specified on your purchase order.
Only undecorated goods are returnable. They are subject to a 25% restocking fee once authorized and goods are inspected. Custom printed items are non-returnable.
Only undecorated goods returned to our facility are subject to a 25% restocking fee, subject to authorization and inspection. We only take back undecorated goods.
We prefer for you to submit your artwork in Adobe Illustrator CS6 or less, but we can also use JPG, BMP, or TIFF files. Please keep file sizes less than 1MB.
Production times vary depending on product and current in house orders. Exact production time will be given when order is placed, but you may also contact us at any time for an update on your order.